FAQ
FREE Local Delivery *
We offer FREE DELIVERY to all our customers to anywhere in the USA!
Local orders will ship via our Express Courier service. You may view the latest shipping times on the related product page.
* Excludes orders weighing under 1kg and over a total of 80kg's which is quoted separately.
Do You Ship Internationally other than the USA?
Yes we do, All other international orders are processed via our international www.deskstand.com online store using one of our payment methods.
All international orders will ship via our Airmail Express service within to 5 - 15 working days for delivery. We unfortunately do not guarantee arrival dates although we do provide expedited shipping for international orders.
Customs and import taxes:
Note: As of July 2020 we have decided to cover ALL import duties on your behalf :-). #truestory
Note: We also offer bulk order discounts and we ship internationally every month to the US, UK, Europe and Australia.
Customer Service
Customer Service (WhatsApp): +27 74 126 1189
Customer Service Email: usa@deskstand.com
Social: @thedeskstand
What is your Return Policy?
Please click here go to view Return Center policy and submit a return.
If you are new to standing while you work, we recommend beginning with standing for only 1 hour on your first day. Once you DeskStand™ ships you will receive an electronic guide to get your standing while you work. Download this guide, The Two Week StandWorking™ Challenge, and follow it over a 2 week period to slowly strengthens your bodies core muscles and stand for up to 4 hours per day. Ideally we recommend standing for no longer than half of your work day which is 4 hours. The DeskStand™ offers the balance the body needs, one can't stand all day but you can't sit all day either.
If you are a standing veteran and find yourself standing for over 4 hours per day we recommend using an Anti Fatigue Foam Mat which takes the strain off the legs and heels. The 25mm foam works very well at adding extra standing hours to your day.
Can I demo the DeskStand™ before I decide to purchase one?
We unfortunately do not do trials at this point.
Do I need an ergonomic desk setup by law in the USA?
YES! Ergonomics Regulations, which form part of the Ergonomics Regulation, which forms part of the Occupational Safety and Health Administration (OSHA) and was published in January 9th 2010, thereby legislating ergonomics in the USA. This means that, by law, every USA company is required to comply with these Regulations. Read more here.
Will the DeskStand™ damage my desk surface?
The base feet of a DeskStand™ are very small and therefore does not take up much surface area. Eco-friendly, water based, paint sealer is used to seal the birch plywood. This sealer is of the highest, top quality standards and has nonslip and protective properties. Overall we have had no bad feedback on this topic.
How do I purchase a DeskStand™?
You can get all your DeskStand™ products and accessories at our USA online shop, located at https://deskstand.us/collections/all.
Once you select your product and add it to the cart, navigate to the top right corner of our website to access your shopping cart and complete your purchase.
Can I use a credit/debit card to pay at checkout?
Yes, our online checkout supports payments via Credit/Debit Card using our 100% Secure Shopify Payments checkout. You may pay with a credit/debit card when paying and collecting your DeskStand™ at one of our stores. Our customer service team would be happy to assist you with alternate payment options if required, please contact us with us if you have any further queries.
When will I get my DeskStand™?
We are committed to sourcing our products sustainably, so our inventory of certain orders may vary. We hold stock of most of our wooden products however the most updated estimate of when your DeskStand™ will ship can be found on the product page of whichever product you’re considering.
Once your DeskStand order has shipped, you will receive an email with a tracking number to let you know exactly where your package is. Please allow 24 hours for the tracking number to activate. If you’ve ordered a DeskStand™ that has not yet shipped, we will do our best to get you standing at your DeskStand™ as soon as possible.
My screen is too close to me, how can I push it further back?
The DeskStand™ has been developed and designed to support many variations of large computer screens, however, not all are made equal. If you feel your screen is positioned too close to your eyes and you've tried to move it as far back as possible there is an alternative option. You may simply request a swap out of your JUMBO Shelf for our Deeper 400mm x 900mm Shelf, which is highly recommend! You may request a free swap out, depending on your location, or you may purchase the shelf separately with FREE delivery. Simply contact us here.
What if my DeskStand™ wobbles after I order it?
The JUMBO DeskStand™ is designed to hold 2 x 23" Screens side by side. Larger, heavier screens may need extra support. We do have a solution for your wobbly DeskStand™, it's called the Stabilizer which gives you up to 5 x times more stability and less wobble. You may also use it for the Original DeskStand.
Can I customise a product's size?
Unfortunately not.
Can I customise a product's colour?
Unfortunately not, however, you may paint the natural birch in what ever colour you choose after receiving your product.
Join our community on our NEW Facebook Community Group!
Share your comments and thoughts on your new DeskStand product and interact with other DeskStand customers! All are welcome so please invite your friends. Remember to use #DeskStand with your public posts so we can see you and share your photo's with our community.
Request to join by clicking below: https://www.facebook.com/groups/DeskStand/